JOB RESPONSIBILITIES

• Establish a sales plan and budget to reflect the company’s and the hotel’s goals and objectives.
• Develops sales budget to reflect the company’s and the hotel’s goals and objectives in maximizing revenue generation and profitability.
• Provide leadership in the areas of Sales and work closely with other department heads, managing and coordinating an efficient and effective sale and marketing plan for the hotel.
• Manage key accounts;
• Answer questions about clients’ accounts or products as the primary customer service contact;
• Responsible in handling calls, emails, and messages; answering customer queries, arranging delivery dates, and scheduling sales activities;
• Establishes the hotel’s rate structure in accordance with the company's policies and hotel’s objectives.
• Maintains and upgrades communication networks to ensure that the hotel is having a competitive advantage in information and sales leads. 
• Maintain databases from different companies within Calabarzon and other key areas as per market segment. Data should include contact details of key persons from companies, date of anniversary and name of employee. 
• Ensure the highest level of customer satisfaction by maintaining strong communication and delivering on service expectations;
• Resolve problems and handle complaints in a timely manner;
• Creates sales campaigns focused on communicating and nurturing relationships with clients and customers, and driving repeat sales. 
• Conduct telemarketing/sale calls as often as necessary;
• Prepares presentations for clients, tour operators and hotel associates, attends and participates in Sales events and activities to ensure productive connections.
• Analyses the sales results and recommends ways to improve or solve the problems.
• Furnishes sales monthly reports on a timely basis.
• Liaises with concerned departments to ensure that operations will deliver the best quality products and services to the clients. 
• Together with the Hotel Manager, meets regularly with hotel department heads/OPCOM Team to review sales efforts and provide feedback from customers.
• Performs other duties as assigned by the management and/or hotel manager.

ADMINISTRATIVE RESPONSIBILITIES

• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Prepares Sales semi-annual business review report and Sales strategic plan;
• Attend industry conferences and events to network and gather information about the latest trends and strategies.
• Lead, mentor, and motivate the sales team to achieve individual and team sales goals.
• Manages time effectively by meeting deadlines on time.
• Completes the profit and capital expenditure budget effectively and timely. 
• Establishes two-way communication within and related departments.
• Attends daily briefing and departmental meetings as assigned by Hotel Manager and/or Management. 
• Manages time effectively by meeting deadlines on time.
• Identifies and solves problems in a professional manner.
• Assists others to ensure the operation is run smoothly and effectively.
• Monitors collection and receivables.
• Promotes hotel’s image and bring in businesses

RELATIONSHIP

• Reports to Hotel Manager and Managing Director and works closely with other department heads to ensure maximum guests’ satisfaction is delivered.
• Coordinates functions and activities with other departments in relation to the Sales affairs. Liaises with concerned departments to ensure that operations deliver the best quality product and service to our clients.

ACCOUNTABILITIES

• Represents JET Hotel’s brand and its values at all times; delivers exceptional guest experience and promotes genuine hospitality and to establish JET HOTEL as a top-of-mind venue for functions, events, and accommodations.

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Duojet Corporation’s Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field.
• Minimum 3-5 years of experience in hotel sales, with at least 2 years in a leadership role.
• Proven track record of achieving sales targets and leading successful sales team.
• Strong knowledge of local and international travel markets.
• Have excellent communication skills in written and spoken English
• Possesses professional disposition with excellent communication and interpersonal skills
• Flexible and results-oriented with strong organizational skills.
• Preferably knows how to drive 

Job Responsibilities

• Assists the Food Service Supervisor in the food service operations and acts as reliever of the Food Service Supervisor in her/ his absence;
• When necessary, assists or alternates in the cashiering job for the All Day Dining and other food-related events or functions;
• Accomplishes daily sales report and remits daily income to the Food Services Supervisor; and,
• Performs other tasks as may be assigned.

Skills and Competencies

• Excellent supervisory,  coaching and motivational skills
• Number skills
• Professionalism, leadership and interpersonal skills
• Ability to handle guest complaints and resolve according to the Hotel's standard policies and procedures
• Multitasking and time management skills while maintaining attention to details
• Ability to tolerate pressure and work calmly and efficiently even during busy times and stressful situations
• Reliability
• Excellent and effective communication skill
• Ability to promote products
• Flexibility and ability to adjust and meet the changing needs of guests
• Maintains a level of professionalism and exhibits the drive to provide exceptional service

Job Requirements

• Associate Degree in Culinary Arts or related field
• Related job experience of at least one year
• Proficient in computer including POS systems, Word and Excel
• Professional appearance appropriate for a fine dining establishment
• Full time flexible hours are required (able to work days, nights, weekends, holidays)
• Preferably a resident of Lipa or neighboring town